[Notice from Management] Update on Gym Environment Improvements

Thank you very much for your continued patronage of chocoZAP.

We strive daily to maintain our gym environments so that everyone can use chocoZAP comfortably and safely. However, we have recently received valuable feedback and complaints from many customers regarding equipment malfunctions and cleanliness issues at certain locations. We sincerely apologize for any great inconvenience and trouble this has caused our members.

To ensure that everyone can enjoy training in a safe and comfortable environment, we are currently working on repairing/replacing equipment and strengthening our cleaning and sanitation management. We would like to report our recent progress as follows:

■ Recent Repair and Cleaning Progress

We are sequentially repairing and maintaining the equipment that is currently experiencing issues. Below are the cases that have been resolved between May 1st and June 12th.

Air Conditioning Issues

・【Shau Kei Wan】Air conditioner cleaning

・【Sham Shui Po】Air conditioner cleaning (Further repairs and actions are ongoing)

・【Jordan】Air conditioner cleaning

・【Po Lam】Air conditioner cleaning

・【Kwai Fong】Air conditioner cleaning (Further repairs and actions are ongoing)

・【Shau Kei Wan】Air conditioner replacement

・【Po Lam】Air conditioner repair

Restroom Issues

・【Po Lam】Toilet bowl replacement

Pest Control Issues

・【Ho Man Tin】Pest control

・【Po Lam】Pest control

・【Fortress Hill】Pest control

・【Tsim Sha Tsui】Pest control (Further actions are ongoing)

・【Tai Wo Hau】Pest control

※ For locations and equipment not listed above, we will take action sequentially as soon as arrangements are made. We will continue to update this notice with the latest information regarding our progress.

■ Hygiene Initiatives (Management of Equipment Wiping Towels)

Currently, all gyms have introduced "Equipment Wiping Towels" (the use of conventional wet wipes has been discontinued). To ensure that everyone can use the towels with peace of mind, we are strengthening proper hygiene management, including reviewing the frequency of towel replacements.

We kindly ask for your cooperation in wiping down the equipment with the provided clean towels after use, so that the next person can enjoy their workout comfortably.

■ Reporting Malfunctions and Issues

If you find any malfunctions or defects other than those listed above, we apologize for the inconvenience, but please share your feedback and information with our support desk below. We will investigate and take corrective actions based on the information received.

💡 6135-0650

All of our staff will continue to strive for prompt maintenance and thorough cleanliness to provide a training environment where everyone feels glad they visited. We highly appreciate your continued support.

chocoZAP Management Office