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Frequently Asked Questions
Join chocoZAP/Contracts
[Join chocoZAP] How do I sign up for chocoZAP?
[Join chocoZAP] Is there an age limit to join?
[Join chocoZAP] Can I join if I have tattoos?
[Join chocoZAP]What do I need to prepare before joining?
[Join chocoZAP]Can I use the facilities from the day I register?
[Join chocoZAP]Which locations can I access after joining?
[Join chocoZAP]Are there any joining fees or extra charges besides the monthly fee?
[Join chocoZAP] Where do I enter the referral code (coupon code)?
[Join chocoZAP]What should I do if I haven't received the verification code or confirmation email?
[Join chocoZAP] How can I check my current membership plan?
Plans/Pricing
[Plan] What membership plans and pricing are available?
[Plan] How does the 1-Day Pass work?
[Plan] What is included in the Monthly Plan?
[Plan] What is included in the Annual Plan?
[Plan] Will the Annual Plan automatically renew?
[Plan] Which offers better value, the Monthly or Annual Plan?
[Plan] Can I change my plan? (e.g., switch from Monthly to Annual)
Billing/Payments
[Payment] When is the monthly billing date?
[Payment] How much is the initial payment?
[Payment] My credit card has expired. What should I do?
[Payment] Will I get a prorated refund upon cancellation?
[Payment] How can I check payment breakdown and billing timing?
Unpaid Fees/Payment Failures
[Unpaid] What should I do if I receive an unpaid payment notification?
[Unpaid] What happens if I have long-term unpaid fees? (Forced Cancellation)
Cancellation/Termination
[Cancellation] How do I cancel my membership?
[Cancellation] What is the cancellation deadline, and when does it take effect?
[Cancellation] How long can I access facilities after applying for cancellation?
[Cancellation] How can I confirm if my cancellation was successful?
[Cancellation] What should I do if I encounter an error during cancellation?
[Cancellation] How do I withdraw my cancellation request?
[Cancellation] Are there any cancellation or penalty fees?
[Cancellation] What happens to my account and personal data after cancellation?
[Cancellation] What happens to my active discounts or promotional benefits after cancellation?
[Cancellation] Can I cancel my membership immediately after joining?
[Cancellation] Is there an option to pause or suspend my membership?
[Cancellation] How can I rejoin as a member?
Friend Referral
[Friend Referral] What is the friend referral program?
[Friend Referral] What are the discount amount and valid period?
[Friend Referral] How do existing members generate and share a referral code?
[Friend Referral] How do new members enter a referral code?
[Friend Referral] Can I use a referral code after completing sign-up?
[Friend Referral] What happens to the discount if either person cancels their membership?
[Friend Referral] Can the friend referral discount be applied to the Annual Plan?
App/Entry/Usage Guide
[App] Which app should I download, and how do I log in?
[App] How do I enter and exit the facility?
[App] How do I update my personal information (name, address, email, etc.)?
[App] What should I do if I am not receiving emails?
Rules/Facilities
[Store] What are the operating hours? Is it open 24 hours?
[Store] Are there staff members stationed at the facility?
[Store] What is the dress code and footwear policy?
[Store] Are changing rooms, lockers, and showers available?
[Store] Is free Wi-Fi available?
[Store] Can I bring outside food and drinks into the facility?
[Store] Can I bring guests or children with me into the facility?
[Store] Is photography/videography allowed inside the facility?
[Store] How do I report broken equipment or facilities?
[Store] What should I do if supplies (like toilet paper) run out?
Services
[Service] What self-services are available at chocoZAP?
[Service] How does the self-esthetic service work?
[Service] How do I use the desk bike?
[Service] How can I use the workspace area?
[Service] How do I book or cancel a service?
[Service] How do I use the laundry service?
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