[Notice from Management] Update on Gym Environment Improvements

(June 23 Update) 

[Operations Notice] Update on Store Environment Improvements 

Thank you for your continued support of chocoZAP. 

We are committed to maintaining a safe, comfortable, and pleasant environment for all members at our stores. 
Recently, we have received valuable feedback and comments from many customers regarding equipment malfunctions and cleanliness conditions at some locations. 

We sincerely apologize for the inconvenience and concern this may have caused to our members. 

To ensure that everyone can continue enjoying their training experience with comfort and peace of mind, we are actively working to strengthen equipment repairs and replacements, as well as improve cleaning and hygiene management across our stores. 

Please find below the latest update on our recent maintenance and cleaning efforts. 

■ Recent Repair and Cleaning Updates 

We are currently carrying out repairs and maintenance for equipment experiencing issues on an ongoing basis. 
Below are examples of issues that have already been resolved. 
(Only completed cases are listed below. Other reported issues are also being addressed on an ongoing basis.) 

〈Updated June 19〉 

Door-related maintenance 
• [Hung Hom Ma Tau Wai Road Store] Door component position adjustment completed 
• [Yuen Long Store] Door opening/closing operation adjustment completed 

Other reported issues are also being addressed accordingly. 

〈Maintenance conducted from May 1 to June 12〉 

Air-conditioning related maintenance 
• [Shau Kei Wan Store] Air-conditioner cleaning completed 
• [Sham Shui Po Store] Air-conditioner cleaning completed (Further repair work is scheduled) 
• [Jordan Store] Air-conditioner cleaning completed 
• [Po Lam Store] Air-conditioner cleaning completed 
• [Kwai Fong Store] Air-conditioner cleaning completed (Further repair work is scheduled) 
• [Shau Kei Wan Store] Air-conditioner replacement completed 
• [Po Lam Store] Air-conditioner repair completed 

Restroom-related maintenance 
• [Po Lam Store] Toilet replacement completed 

Pest control measures 
• [Ho Man Tin Store] Pest control completed 
• [Po Lam Store] Pest control completed 
• [Fortress Hill Store] Pest control completed 
• [Tsim Sha Tsui Store] Pest control conducted (*Follow-up treatment is scheduled) 
• [Tai Wo Hau Store] Pest control completed 

Please note that issues at other stores and equipment not listed above will also be addressed sequentially as arrangements are finalized. 
We will continue to provide updates through this notice. 

■ Hygiene Measures (Machine Cleaning Towel Management) 

All stores are currently using machine cleaning towels for equipment sanitation. 
(The use of wet wipes has been discontinued.) 

To ensure members can use these towels safely and with confidence, we are reviewing towel replacement frequency and strengthening hygiene management procedures. 

We also kindly ask for your cooperation in helping maintain a clean training environment for everyone. 
After using equipment, please wipe it down with the clean towels provided so the next member can enjoy a pleasant experience as well. 

■ Reporting Equipment Issues or Other Concerns 

If you notice any equipment issues, malfunctions, or other concerns not mentioned above, we kindly ask you to contact us using the number below. 

Your feedback is extremely valuable and helps us improve our services. 
Based on the information provided, we will investigate and take necessary action as promptly as possible. 
💡 6135-0650 

We remain committed to providing a training environment where every member feels glad they chose to visit chocoZAP. 

Our team will continue striving to ensure prompt maintenance and high cleanliness standards across all stores. 

Thank you for your understanding and continued support. 

chocoZAP Operations Office